CONTACT INFORMATION

We’re here to help.

For questions about your order, products, shipping, returns or general enquiries, please contact ELTHIRAL Customer Care.

ELTHIRAL
Operated by OOBEL Beauty
South Africa

Customer Care Email:
elthiral@oobelbeauty.com

Whatsapp Business:

+27799206526

Customer Care Hours:
Monday – Friday
09:00 – 17:00 SAST
Excluding South African public holidays

We aim to respond to customer enquiries within 1–2 business days.

ORDER ENQUIRIES

If you are contacting us regarding an existing order, please include your:

• Full name

• Order number

• Email address used when placing the order

• Brief description of your enquiry

This will help us assist you as efficiently as possible.

RETURNS & REFUNDS

For return, refund or damaged-product enquiries, please contact us before sending any products back.

Please include your order number and, where relevant, clear photographs or videos showing the issue.

For full details, please refer to our Returns & Refund Policy.

BUSINESS & COLLABORATION ENQUIRIES

For business, media, partnership or collaboration enquiries, please contact:

info@oobelbeauty.com

IMPORTANT

Please do not send returns to any address without first contacting ELTHIRAL and receiving the appropriate return instructions.