Shipping & Delivery
We want your ELTHIRAL order to reach you safely and as smoothly as possible.
All orders are carefully prepared before being handed over to our courier partner for delivery.
Please review the information below before placing your order.
Delivery Within South Africa
ELTHIRAL currently delivers throughout South Africa.
Standard doorstep delivery: R150 (3-5 days)
Free delivery on orders over R1,000
Free delivery is applied automatically when your order total qualifies.
As all ELTHIRAL wigs are priced above the free-delivery threshold, wig orders automatically qualify for complimentary delivery.
Haircare orders below R1,000 will be charged the standard R150 delivery fee.
If your combined haircare order exceeds R1,000, free delivery will automatically apply.
Order Processing
Orders are processed after payment has been successfully received and confirmed.
Please allow time for your order to be prepared, packaged and handed over to the courier.
Processing time is separate from courier delivery time.
Orders placed over weekends or public holidays will begin processing on the next applicable business day.
During launches, promotional periods or periods of high order volume, processing may take slightly longer than usual.
Delivery Timeframes
Once your order has been dispatched, delivery times will depend on your location and the courier service. Usually 3-5 business days.
Major metropolitan areas will generally receive orders sooner than outlying or regional areas.
Courier delays caused by factors outside ELTHIRAL's control may occasionally occur. These may include severe weather, operational disruptions, public holidays or unusually high parcel volumes.
Where possible, tracking information will be provided once your order has been dispatched.
Pre-Orders
Products marked as Pre-Order are not immediately available for dispatch.
Where a product is sold on pre-order, the stated pre-order waiting period must first lapse before normal order processing begins.
Our pre-order waiting period will be no less than 4 weeks, unless a different estimated timeframe is clearly communicated on the relevant product page.
For example, if an item has a three-week pre-order period, the three weeks refers to the expected sourcing or availability period. Processing and courier delivery will take place after the product becomes available.
If your order contains both in-stock and pre-order items, the order may be dispatched together once all items are available unless otherwise arranged.
Tracking Your Order
Once your parcel has been collected by the courier, you may receive tracking information by email, SMS or another contact method provided during checkout.
Please use your tracking details to follow the progress of your delivery.
Once a parcel has been handed over to the courier, estimated delivery dates may be affected by circumstances outside ELTHIRAL's direct control.
Please Check Your Delivery Information
Customers are responsible for ensuring that the delivery information supplied at checkout is correct and complete.
Please check:
- Recipient name
- Contact number
- Street address
- Suburb
- City or town
- Province
- Postal code
ELTHIRAL cannot guarantee successful delivery where incorrect or incomplete information has been supplied.
If you notice an error in your delivery information, contact us as soon as possible.
If the parcel has already been dispatched, we may not be able to amend the address.
Unsuccessful Deliveries
Please ensure that someone is available to receive your parcel at the delivery address.
If delivery cannot be completed because the recipient is unavailable, the courier may attempt redelivery or contact you directly.
Additional courier charges resulting from repeated unsuccessful delivery attempts, an incorrect address or a change of delivery address after dispatch may be payable by the customer.
Damaged Parcels
If your parcel arrives visibly damaged, please photograph the outer packaging before opening it where possible.
If the product inside is also damaged, contact ELTHIRAL as soon as possible and include:
- Your order number
- Photographs of the parcel
- Photographs of the affected product
- A brief description of the issue
Please retain the original packaging until the matter has been resolved.
Incorrect or Missing Items
Every order is checked before dispatch, but if you receive an incorrect item or believe something is missing from your order, please contact us as soon as possible.
Include your order number and clear photographs of the items received so that we can investigate.
Lost Parcels
If tracking indicates an unusual delay or your parcel appears to have been lost in transit, please contact us so that we can raise the matter with the courier.
Courier investigations may take time to complete.
Where a parcel is confirmed to have been lost, ELTHIRAL will work with you on the appropriate resolution.
Collection
ELTHIRAL is primarily an online business.
Collection is not available unless specifically arranged or offered by ELTHIRAL.
Please do not arrive at any business or residential address associated with ELTHIRAL without a confirmed collection arrangement.
Delivery Fees and Returns
Original delivery charges are generally not refundable where an order is returned due to a change of mind, subject to applicable consumer law.
Return courier costs may also be the responsibility of the customer depending on the reason for the return.
Please refer to our Returns & Exchanges Policy for full information.
Need Help With Your Delivery?
If you have a question about an order that has already been placed, please contact us with your:
Full name
Order number
Contact details
We will assist you as soon as possible.
True to Self